Premium Level Support
(definitions of terms)
The premium support plan is designed for the large enterprise using OpenSSL as an essential component of multiple products or product lines or in support of in-house or commercially provided services. Many prospective Premium Level customers have already hired individual OpenSSL team members for specific tasks. The typical large enterprise customer has a capable in-house technical staff but still finds it cost-effective to engage the world class talent of OpenSSL authors and maintainers. Customisation of OpenSSL by prospective Schedule A customers is common, as are “private label” FIPS 140-2 validations.
Note we don't expect to sell very many of the premium support plans, but those few customers will receive careful attention for both immediate problems and long range strategic interests.