Premium Level Support

US$50,000 annually

(definitions of terms)

• All technical support requests handled directly by a Designated Responder
• 24x7x365 availability
• Four Support Administrators
• Unlimited Service Requests
• Custom patch preparation and creation
• OpenSSL FIPS Object Module support included
• FIPS validation support

The premium support plan is designed for the large enterprise using OpenSSL as an essential component of multiple products or product lines or in support of in-house or commercially provided services. Many prospective Premium Level customers have already hired individual OpenSSL team members for specific tasks. The typical large enterprise customer has a capable in-house technical staff but still finds it cost-effective to engage the world class talent of OpenSSL authors and maintainers. Customisation of OpenSSL by prospective Schedule A customers is common, as are “private label” FIPS 140-2 validations.

Note we don't expect to sell very many of the premium support plans, but those few customers will receive careful attention for both immediate problems and long range strategic interests.