Vendor Level Support

US$20,000 annually

(definitions of terms)

• Institutional Response with escalation to Designated Responder as appropriate.
• 12x5 availability
• Two Support Administrators
• Limit of four Service Requests per month
• Custom patch preparation
• OpenSSL FIPS Object Module support included
• FIPS validation support excluded

This plan is designed for the medium enterprise using OpenSSL for a single product or product line. The prospective Vendor Level Support customer has a proficient technical staff but no specific expertise in cryptography or OpenSSL. Technical support is provided for use of the unmodified OpenSSL FIPS Object Module, but not for validations of derivative software.