UPDATE: Please note this position has been filled.
The OpenSSL Management Committee are looking to hire a full time Business Operations Administrator. Details of the role follow.
To apply please send your cover letter and resume to firstname.lastname@example.org by 6th June 2022.
OpenSSL Business Operations Administrator
The OpenSSL Project develops and maintains the OpenSSL software - a robust, commercial-grade, full-featured toolkit for general-purpose cryptography and secure communication. The software is widely used around the globe by thousands of organisations, including many major household name corporations. The OpenSSL software is released under an open source licence and is available for free to anyone that wants to use it.
The software is developed by a distributed team, mostly consisting of volunteers with some paid developers. Development is managed by the OpenSSL Management Committee (OMC).
Working as part of the existing communities, customers, and development team (consisting of full-time staff as well as volunteers) this full-time role will assist in administrating and managing business operations from assets owned by the OpenSSL Project and its associated companies - the OpenSSL Software Foundation (OSF), and OpenSSL Software Services (OSS). This will cover a broad range of responsibilities and duties.
You must be a self motivated and self directed individual comfortable with working by yourself for protracted periods of time whilst fitting into a small English speaking globally distributed team.
You will be primarily based from home with occasional business trips. If required you will be expected to attend regular weekly and ad-hoc daily engineering meetings which are currently during the 07:00-10:00 UTC time window. Since the project has members from around the world, virtual meetings are often held outside of normal business hours to accommodate different time zones and so you will be expected to be flexible about when you will be available.
Salary commensurate with experience and location.
Responsibilities and Duties
- Negotiations with customers
- Be a business contact point for customers
- Contract renewal process
- New support contract negotiations
- Customer on-boarding (including the creation of user accounts and repositories)
- Assisting the part-time directors in their duties
- Assisting the release managers in communication with customers for releases.
- Outbound communications such as writing newsletters, blogs, and press releases
- Tracking and management of incoming security reports - ensuring that all incoming reports are responded to in a timely manner, and appropriate technical resources are assigned to triage and analyze the reports, produce fixes, write security advisories, etc
- Manage the security pre-notification process where necessary
- Review and register incoming Contributor License Agreements (CLAs)
- Wiki user account creation and interaction with communities
- Respond to non-technical customer enquiries
- Coordinate and cooperate with OTC, OMC, and contractors (developers) with customer and user (community) issues
- Document and propose a simplification of customer support processes
Qualifications and Experience
- While not a technical role you will be interacting with highly technical people on a daily basis so a broad technical background is a big advantage
- Understanding of customer support and administration
- You must have excellent spoken and written English
- You have a proven track record in customer support and user interactions
- Advantageous, but not required are:
- an understanding of high level cryptography concepts;
- familiarity with Git;
- you may need to interact with command-line tools to perform or aid your duties;
- experience with business operations and customer experience;
- An interest or background in Open Source development and/or communities is also an advantage